Sustainability

Future-Proofing Resilience For Generations Our Resources Our Communities Integrity

Resilience for Generations

Designing for Today, Protecting for Tomorrow

We are the pioneers of the sustainability movement at a time when real estate development was purely about maximising square footage. Defying that trend, we allocated up to 50% of our land to parks and waterbodies to create urban sanctuaries. This vision resulted in the KLCC Park, with its >1,400 trees and >90 native species, and the magnificent Putrajaya Lake, kept pristine by the engineered Putrajaya Wetlands. Our legacy of constructing responsibly, underpinned by a deep commitment to protecting our sites and our people, continues to evolve as we advance our sustainability journey.

Green-Certified Buildings Across Our Portfolio

Supporting long-term value creation through sustainable and efficient built environments

Over 3-Star Energy Rating

Under Malaysia’s Energy Efficient & Conservation Act 2024

EV Charging Stations
in KLCC Precinct

The Largest Number of EV Charging Points in a Single Location in Malaysia

ISO-Certified Entities

ISO-Certified Integration Management Systems (ISO 37001, ISO 14001, ISO 45001)

Sustainable Horizons

The Blueprint for Resilience: KLCC Sustainability Plan 2030

The KLCC Sustainability Plan 2030 is our definitive strategy, designed to future-proof our assets and deliver enduring value. This roadmap bridges the gap between visionary ambition and disciplined execution, ensuring our legacy remains both sustainable and sovereign. By aligning with global benchmarks, we are engineering an ecosystem built to thrive in a decarbonised economy.

Progress against the KLCC Sustainability Plan 2030 is monitored and reported through our listed entity, KLCCP Stapled Group, ensuring transparency and accountability. This provides stakeholders with a clear view of how our long-term ambitions are being translated into measurable performance and real-world impact.

Explore our sustainability disclosures to track the progress of the KLCC Sustainability Plan 2030 and see how our strategy is delivering lasting value.

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Sustainability Plan 2030

4 Objectives

Planet

Safeguard Our Environment

1 Reduce GHG emissions

2 Drive environmental stewardship

3 Strengthen climate resilience

People

Positive Social Impact

4 Foster equity, diversity & inclusion

5 Strengthen leadership capability

6 Embed empowered workplace culture

Peace

Responsible Governance

7 Corruption-free operations

8 Transparent, impactful disclosures

Prosperity

Continued Value Creation

9 Sustainable supply chain

10 Build robust communities

10 Goals

Aligned With

PETRONAS Sustainability Approach

Supports 10

Our Policies

Trust is the foundation on which our stewardship is built. Our operations are guided by a suite of rigorous policies - from Environmental Management to Anti-Bribery and Corruption- ensuring that every decision is filtered through the highest ethical benchmarks of global commerce.

Planet

Safeguard Our Environment

People

Positive Social Impact

Peace

Responsible Governance

Prosperity

Continued Value Creation

Net Zero Carbon Emissions

Our pathway to Net Zero is a focused and determined pursuit of efficiency. We have committed to a 25% reduction in Scope 1 and 2 emissions by 2030, leveraging technological innovation to decouple our growth from our carbon footprint and engineer a resilient, low-carbon legacy.

2023

Carbon Reduction Strategy

2024-2030

Asset-by-asset Decarbonisation: Reduce Energy Use Improve Energy Efficiency Electrify GDC Plants Use Renewable Energy

2030

25% Reduction in Equity-based Scope 1 & 2 Emissions

2030-2050

Continue Decarbonisation Circular Economy Carbon Offset

2050

Net Zero Carbon Emissions

Our Stories

Impact in Action

Sustainability at KLCC is not a theoretical concept; it is a living movement. We believe that true progress is found in the discipline of daily operations. From pioneering AI-driven resource efficiency to sustaining vital urban ecosystems, the following narratives demonstrate some of the best ways we have translated our 2030 ambitions into a measurable, positive impact for our people, our partners, and the planet.

Our Journey

From Vision to Action

2016 Inaugural Sustainability Statement by KLCCP

2019 Launch KLCC Group's First Sustainability Roadmap (2019-2023) to Accelerate Long-lasting Value Creation

2020–2025 International Recognition on “Excellence in Environmental, Social and Governance"

2021 Strengthened Sustainability Governance at Board Level with the Introduction of KLCCP Stapled Group Board Risk Committee Oversight on Sustainability

2022 Established Groupwide ESG Function to Drive Enterprise Sustainability Transformation

2022 National Recognition for Environmental Excellence through Prime Minister's Hibiscus Award

2024 Committed to delivering the KLCC Sustainability Plan 2030 through measurable goals and targets that balance People, Planet, and Profit

2025 Strengthened responsible labour and human rights practices across operations and the supply chain

KLCCP Stapled Group Sustainability Report

Our Sustainability Commitment

As Malaysia's largest REIT, KLCCP Stapled Group demonstrates its commitment to responsible development & sustainability leadership, documented in our Sustainability Report. It reveals the measures, achievements, initiatives and dedication taken to creating lasting value for our communities, investors and the environment.

Download and Read the Annual Sustainability Report Here

Planet

Our Commitment

The KLCC Group is committed to responsible environmental stewardship and the long-term resilience of our assets. We recognise the growing impact of climate change and resource degradation, which is why we are committed to advancing measured, disciplined approaches to reducing emissions, improving energy performance, and adopting low-carbon solutions across our portfolio.

By working closely with tenants, partners, and our wider community, we foster shared responsibility for protecting the environment and preserving natural resources. Our approach reflects a clear ambition: to operate efficiently, minimise our footprint, and contribute to a more sustainable future for the generations ahead.

Planet

Our Approach

Climate Change and Energy Management

The increasing frequency and severity of climate-related events—such as floods, typhoons, heatwaves, forest fires, and droughts—pose significant risks to business operations and communities, often resulting in asset damage and operational disruptions. For the Group, climate change presents material physical and transition risks to our assets, surrounding communities and overall business model. We are committed to strengthening asset resilience and identifying opportunities in the transition to a low‑carbon economy. To support these efforts, we have implemented GHG emissions accounting in line with internationally recognised standards, establishing a robust database for ongoing improvement and monitoring of our carbon reduction initiatives.

Energy management remains a critical focus for the Group as we navigate evolving market dynamics in Malaysia. By integrating energy‑efficient practices, we achieve cost savings while advancing environmental sustainability, aligning with global efforts to combat climate change.

X office buildings in our portfolio are certified to green building standards. These certifications reflect ongoing efforts to embed sustainability within our built environment.

Our energy management approach prioritises reducing consumption through operational efficiency and technological innovation. Initiatives such as retrofitting facilities with energy‑saving technologies have consistently improved energy performance.

Looking ahead, in compliance with the Energy Efficiency and Conservation Act 2024, we will explore ways to maximise our efficiency and reduce our consumption through initiatives such as adopting renewable energy. Our aim is to support Malaysia’s carbon reduction objectives and reinforce our role as a leader in sustainable property management. This commitment underscores our dedication to a lower‑carbon future and resilient energy management practices.

Environmental Management

KLCC Group implements environmental management systems that are recognised by international standards. Our operating units and asset operators are certified to ISO 14001.

Water Management

Water consumed across our office buildings, retail malls and hotel facilities is sourced or withdrawn entirely from municipal water supplies with no use of surface or groundwater. All discharged water from our facilities flows into municipal sewerage systems and is subsequently treated by public sewage treatment plants (STPs) in compliance with local regulations.

As part of our HSE policy, we are committed to the responsible use of resources and continuously strive to enhance water efficiency in our operations. Our environmental impact assessment includes resource use evaluations, ensuring potential risks related to water consumption are identified and mitigated.

Additionally, all operations are evaluated to ensure they do not contribute to water wastage. This includes the installation of water‑efficient systems, the promotion of non‑wasteful behaviours among stakeholders and appropriate controls to manage water discharge impacts. For instance, washrooms in our green buildings are equipped with water‑saving sensor faucets and bidets, which reduce wastage while improving hygiene and comfort. Rainwater harvesting systems are incorporated into some of our office buildings.

Waste Management

Waste is categorised as hazardous or non‑hazardous, adhering to the Environmental Quality Act 1974 and the Solid Waste and Public Cleansing Management Act 2007.

Hazardous Waste

We comply strictly with the Environmental Quality (Scheduled Waste) Regulations 2005 to manage hazardous waste from generation to final disposal. Our practices include:

Storing scheduled waste securely in appropriate containers to prevent spillage or leakage, ensuring containers always remain closed.
Leveraging the Electronic Scheduled Waste Information System (eSWIS) developed by the Department of Environment (DoE) for lifecycle monitoring of waste from cradle to grave.
Prioritising waste minimisation through reuse, recycling and recovery initiatives before disposal.
Ensuring compliant disposal practices through licensed contractors.
Appointing Competent Persons to oversee hazardous waste management at each facility.
Promptly addressing non‑compliance issues and sharing lessons learned to prevent recurrence.

Non‑Hazardous Waste

Our management of non‑hazardous waste aligns with sustainability principles, with a focus on reducing waste generation and promoting responsible disposal. Key initiatives include:

Monitoring non‑hazardous waste inventory at the building level using an internal tracking system.
Supporting the Malaysia Towards Zero Single‑Use Plastic (SUP) Roadmap 2018‑2030 by eliminating SUPs during company meetings and events.
Providing waste segregation bins in all office spaces and training cleaning staff on effective waste segregation.
Ensuring responsible non‑hazardous waste disposal by appointing licensed transporters.

These efforts reflect our holistic approach to environmental stewardship, emphasising compliance, innovation and collaboration for sustainable outcomes.

Promote and Support Circularity

We promote and support circularity in our various assets and operations.

Food Waste Reduction

Our hotel and convention operations apply circular practices in managing food and beverage outlets, systematically reducing food waste through targeted measures at every stage of the production process.

Examples include:

Menu planning to minimise excess.
On‑site food waste digestion technology such as the MAEKO LQ Series system, which converts organic waste into liquid for safe disposal.
Eliminating waste bins to reduce landfill contributions.

These initiatives not only lower waste management costs and methane emissions but also ensure food waste is responsibly treated and reintroduced into the water cycle through the sewage treatment plant.

Reverse Vending Machine

In collaboration with MISC and Janz Technologies, we installed a Reverse Vending Machine (RVM) in the Kompleks Dayabumi vicinity. The aim is to drive behavioural change in our employees towards recycling through education and incentives as well as recover as many plastic bottles and cans as possible, diverting them from landfills and oceans to minimise plastic pollution. This initiative aligns with the KLCCP Sustainability Agenda and the UNSDG, supporting UNSDG 11: Sustainable Cities and Communities, and UNSDG 12: Sustainable Consumption and Production.

Fabric Recycling

Another collaboration between KLCCP Stapled Group, MISC and Pos Malaysia involves the installation of a fabric recycling bin in 2023. In 2024, 1033.8 kg of fabric was collected, demonstrating the programme’s effectiveness in:

Support

People

Our Commitment

People are central to the KLCC Group’s strength and long-term performance. We are committed to building a capable, engaged and future-ready workforce through continuous development, structured career pathways and initiatives that support well-being and resilience.

We uphold strong labour practices, protect human rights, and foster a workplace defined by fairness, inclusion and dignity. Health, safety and security remain core priorities, and we continue to embed industry-leading standards that protect our employees, partners and communities.

Through these efforts, we aim to cultivate workplaces where people can thrive, contribute meaningfully and grow alongside the organisation.

People

Our Approach

We continue to strengthen the Group by empowering our people to grow alongside the organisation. As our business evolves, so do the skills and perspectives required to sustain long-term performance. We therefore prioritise diverse development pathways that help our workforce realise their aspirations while equipping them to meet stakeholder expectations and adapt to an increasingly dynamic operating landscape.

Human Capital Development

Learning and Development

KLCC Group nurtures a culture of self-directed learning, enabling our workforce to acquire essential skills efficiently. Leveraging cutting-edge platforms including MyLearningX (MLX), LinkedIn Learning (LIL) and UNGC Academy, we optimise employees’ time and commitment to current tasks while allowing them to pursue their learning and developmental needs for growth. We also maximise the development of workforce through coaching and mentoring, tapping into the years of expertise present within the organisation, through the Leaders Develop Leaders (LDL) and Leader’s Network programme.

Workforce Sustainability and Capabilities Building

The Group prioritises sustaining a high-performing, adaptable workforce equipped with the skills and competencies necessary for organisational success. We invest in continuous development, talent mobility and strategic initiatives to ensure our workforce remains resilient and capable across business functions.

To ensure leadership continuity, we proactively identify high-potential talent and regularly conduct talent reviews. Personal development plans support long-term leadership growth, while structured succession planning addresses critical role needs, particularly in advance of leadership retirement.

Workforce Engagement and Well‑being

We prioritise the well-being of our employees by evolving the workplace into a more dynamic, inclusive and supportive environment. Various programmes are executed in all business segments to sustain a high level of workforce engagement and well-being across the Group.

The KLCC Sports and Recreation Club (KSRC) plays an important role in supporting the well-being of employees, offering expanded activities and wellness programmes that promote holistic work-life integration. Our Employee Assistance Platform (EAP) provides personalised wellness insights, allowing employees to take charge of their health and lifestyle. Key features include wellness webinars and mental and emotional support.

Human Rights

KLCC Group ensures the protection of human rights across all areas of our operations through the guiding principles set out in our Code of Conduct and Business Ethics and our KLCC Group’s Human Rights Policy. These instruments articulate our commitments and expectations for responsible conduct, anchoring our approach to human rights in internationally recognised frameworks.

We are steadfast in our dedication to upholding fundamental human rights for everyone connected to our business. We are unequivocally opposed to forced labour, child labour, modern slavery and any unfair practice across our operations.

Equality, Diversity and Inclusion

We are committed to maintaining a workplace that reflects the rich diversity of our society. Through strategic recruitment and training initiatives, we nurture a workforce inclusive of various ethnicities and age groups with a good gender mix. By ensuring fair gender pay and balanced demographic representation, we create an environment that supports talent retention and robust succession planning.

Our goal is to foster a culture where every employee, regardless of their background, can thrive based on merit and performance. We uphold the principle of non‑discrimination at every level across our operations.

Non‑Discrimination

We believe in treating everyone equitably and with respect. By embracing individual differences, we cultivate a workplace where diverse perspectives are not only welcomed but valued. This commitment is enshrined in our Code of Conduct and Business Ethics (CoBE), which serves as a guiding framework for all employees.

To address any breaches of CoBE, we provide a robust and confidential grievance mechanism, empowering employees to report concerns safely. Our Human Capital Department ensures swift and fair resolution of grievances, reinforcing our commitment to fairness and equality at work.

Grievance Mechanism

KLCCP Group has in place a formal grievance mechanism for employees to report any perceived human rights violation. All reports are treated with the utmost confidentiality, thoroughly investigated and resolved promptly if substantiated. This mechanism is a cornerstone of efforts to protect and empower our workforce, ensuring issues are addressed before they can escape.

By embedding these principles into our daily operations, the Group fosters a fair, safe and inclusive environment for all. We continue to refine our practices to meet the highest standards of human rights, creating value not just for our stakeholders but for society at large.

Health and Safety Management

At the heart of our approach is a robust self-regulated HSE Management System that covers all employees and outsourced workers under the Group. Fortified by an HSE Policy encompassing our commitment to the highest performance standards, the Group ensures all our business functions and operations are conducted without any harm to internal or external parties. Both our HSE Management System and Mandatory Control Framework (MCF) are assessed by internal and external parties to ensure the processes meet the requirements of standards subscribed to. Our ISO 45001:2018 certification serves as recognition that the HSE Management System implemented in many of our subsidiaries and operations meets international standards.

Proactive Hazards, Risks and Incident Management

Incident management forms a critical part of the HSE Management System and MCF. Key processes are in place to ensure H&S‑related hazards and risks that may arise from operational activities are managed and controlled in accordance with the hierarchy of control, through the Hazards and Effects Management Process (HEMP). The Unsafe Act Unsafe Condition (UAUC) process is another proactive effort undertaken whereby employees report potential hazards or risks identified without fear of reprisal. Should an incident occur, response procedures are executed to minimise the impact. These are followed by investigations into the root causes and necessary actions to prevent any recurrence.

Generative HSE Culture

KLCC Group acknowledges the importance of a strong HSE Culture, which can only be amplified in terms of maturity by instilling personal accountability at all levels. Efforts to enhance such a culture have resulted in increased awareness and understanding of HSE principles among all employees as well as improved leadership effectiveness in driving more initiatives.

Digitalising HSE

KLCCP Group has increasingly digitalised our HSE solutions including performance and incident reporting, improving our reporting process cycle efficiency and data‑driven decision-making. Internally, we have developed an HSE Performance Reporting Platform (HPRP) for reporting HSE performance, incidents and legal non-compliance. We also report necessary data on HSE performance and incidents to PETRONAS through their HSSE MARS and HSSE IM platform. All data is consolidated in a centralised database and visualised via a Power BI dashboard, enabling trend monitoring and Key Performance Indicator (KPI)/Balanced Scorecard (BSC) setting. The solutions implemented not only optimise operational efficiencies by streamlining HSE reporting and management processes but also enhance our capacity to discern valuable trends and patterns in HSE performance. As a result, we have solidified our reputation as a leader in technology-driven HSE management.

Peace

Our Commitment

The KLCC Group is anchored by strong governance, transparent practices and responsible decision-making. We uphold the highest standards of integrity, ensuring accountability at every level. Disciplined risk management, ethical conduct and open communication guide how we operate and how we safeguard long-term value for our stakeholders.

We also recognise the importance of secure and resilient systems. Our approach to cyber security and data protection is built on continuous improvement and adherence to best-practice standards, ensuring the trust and confidence of those who rely on us.

Together, these commitments reinforce our position as a responsible organisation focused on stability, credibility and sustainable growth.

Peace

Our Approach

Corporate Governance

Enterprise Risk Management

An effective and sound risk management system is important to achieve the Group’s business strategies and objectives. The KLCC Group Enterprise Risk Management (ERM) Framework sets out the governing elements and processes as the foundation of ERM practices to assess, treat, monitor and review risk. The ERM Framework ensures a common understanding of risk management and a consistent approach in managing the Group’s risks.

The Group is committed to providing a reasonable level of confidence that risks and their associated controls are adequately, effectively and safely managed through a comprehensive assurance programme.

To support the above, there is an established Risk Management Oversight Structure encompassing the Boards, Board Risk Committees (BRCs), and the Risk Management Committee (RMC). This structure assigns responsibility for risk management while facilitating the assessment and communication of risk-related matters from the operational levels to the Boards. The overall strategy for managing risk is as per the KLCC Resiliency Model which focuses on three areas of business resilience, namely ERM, Crisis Management (CM) and Business Continuity Management (BCM).

ERM is a structured and holistic approach to evaluate and manage the uncertainties an organisation faces. To become a risk‑resilient organisation, KLCC Group strives to implement risk management best practices that protect and create value within set boundaries, including risk-based decision-making by providing a balanced and holistic view of exposures to achieve business objectives.

Business Ethics

KLCC Group’s continuous efforts to manage our integrity risk reflect a commitment to conducting business with integrity in support of the Group’s zero tolerance against all forms of bribery and corruption. We recognise that bribery and corruption pose a constant threat to our operations, with risks varying across different landscapes including jurisdictions, business sectors, people and transactions. To manage these risks, we adhere to the Code of Conduct and Business Ethics (CoBE) which is based on the values of Loyalty, Integrity, Professionalism and Cohesiveness.

Top Leadership Commitment

Our Policy Statement on Anti‑Bribery and Corruption Policy was established in November 2024. The policy states our commitment to complying with applicable laws and regulations, which include the CoBE and the Anti‑Bribery and Corruption (ABC) Manual. Consequence management will be applied to any employee who contravenes the CoBE. Channels to report improper conduct observed within the Group are available for employees and the public.

Antibribery Management System

KLCC Holdings Sdn Bhd and its operating units have been certified with ISO 37001:2016 ABMS standards since 2020. We implement Adequate Procedures as per the T.R.U.S.T. Principles based on the guidelines supported by the MACC Act 2009 (Act 694), which include Top Leadership Commitment, Risk Assessment, Undertake Control Measures, Systematic Monitoring, Review and Enforcement, as well as Training and Communication.

We established ‘TRUST‑T’, a digital tool that tracks, monitors and automates reminders to entities, to implement the ABMS T.R.U.S.T Action Plan according to planned dates. This ensures that Adequate Procedures as per the T.R.U.S.T Principles are in place, enabling ABMS insight across the Group. ABMS-specific knowledge was enhanced via curated training for a specific target group ensuring effective ABMS understanding and practice.

Cyber Security and Data Privacy

Our digital infrastructure is a vital asset that must be safeguarded against evolving cyber threats. To this end, the Group has implemented robust cyber security measures aimed at fortifying our systems and preventing unauthorised access. Regular assessments, updates and monitoring protocols are integral to our strategy of identifying and mitigating potential vulnerabilities, ensuring the ongoing integrity of our systems. Efforts to safeguard our digital infrastructure led to zero cyber security incidents across the Group in 2024.

Education and Awareness

We prioritise the continuous education of our employees on cyber security through regular training. To gauge employees’ awareness, we conduct phishing tests regularly. These simulations help to identify potential vulnerabilities and empower our teams to recognise and respond to phishing attempts effectively.

Enterprise Cyber Security Governance Framework

Our cyber security efforts are guided by the Enterprise Cyber Security Governance Framework. Comprising a comprehensive set of policies, procedures and controls, the framework presents a consistent and standardised approach to cyber security across the Group. The framework also prioritises the protection of sensitive information shared with external parties. Our Vendor Contract Agreements integrate Non‑Disclosure Agreements (NDAs), reinforcing the commitment to data privacy and setting clear expectations for our partners and vendors.

Cyber Security Business Impact Assessment (CS‑BIA)

As part of our proactive approach, we conduct regular Cyber Security Business Impact Assessments (CS‑BIA) on applications used within the Group. Potential risks are identified and addressed promptly, minimising the likelihood of security incidents.

Prosperity

Our Commitment

The KLCC Group’s pursuit of sustainable growth is underpinned by disciplined investment, operational excellence and the integration of ESG principles into how we manage our businesses. This approach strengthens long-term financial resilience while enabling us to deliver meaningful economic and social value.

We advance responsible procurement by partnering with suppliers who share our commitments to ethical conduct, diversity and fair labour practices. At the same time, we continue to build strong relationships with customers and tenants, enhancing trust, satisfaction and overall experience.

Through community partnerships and targeted initiatives, we also support local development and well-being, reinforcing our role as a responsible contributor to a thriving, inclusive economy.

Prosperity

Our Approach

Financial Sustainability

We view Financial Sustainability not merely as profitability, but as the strategic allocation of resources that enables our long-term resilience and our capacity to invest in a sustainable future. Our focus areas are:

Portfolio Diversification and Resilience: By actively managing our mixed-asset portfolio (retail, office and hotel segments), we effectively mitigate risks posed by economic volatility and market shifts, ensuring steady revenue streams and sustained stability.
Responsible Value Distribution: We commit to impactful value sharing with all stakeholders, ensuring our success fosters mutual growth with investors, tenants, suppliers and the broader community. This equitable approach reinforces our Social and Relationship Capital (SR).
Investing in Sustainable Innovation: Our strong financial foundation allows us to make targeted, bold investments in innovative technologies, asset upgrades and sustainability initiatives. This aligns our short-term operational excellence with our long-term sustainable outcomes.
Amplifying Socio-Economic Benefits: Beyond financial metrics, we prioritise investments that create tangible socio-economic benefits. Our commitment to community development and infrastructure maintenance enhances the fabric of the urban environment we operate in.

Customer and Tenant Management

Building trust and brand loyalty is central to our strategy. We foster deep, long-lasting relationships with our customers and tenants through a commitment to excellence and responsiveness.

We believe that reliable service and transparent communication are the foundations of enduring relationships. We actively engage with our customers and tenants throughout their journey with the Group, not just to understand evolving needs, but to ensure mutual compliance and operational excellence. Via personalised interactions, formalised open communication channels and community involvement, we maintain a systematic dialogue that informs our service standards and enhances asset value. This process-driven engagement is crucial for mitigating risks and upholding the integrity of our tenancy agreements.

At KLCC Group, we recognise that feedback is indispensable for maintaining service control and continuous improvement. We have institutionalised robust feedback mechanisms to systematically capture opinions, suggestions and concerns. This iterative refinement loop is governed by executive oversight, ensuring that insights gathered are immediately used to adjust services and address deficiencies. Furthermore, we maintain stringent policies for the responsible and secure management of all customer and tenant data collected via our engagement tools and platforms, upholding privacy and regulatory compliance.

Our primary goal is to ensure the sustained satisfaction of our customers and tenants, and we have institutionalised process reliability to achieve this. Success is measured not just by transactions, but by the continuous refinement of the experience we provide. We maintain a rigorous, multi-channel approach to feedback, utilising standardised instruments like Customer Satisfaction Scores and the Net Promoter Score (NPS) to establish performance baselines and track long-term trends.

Supply Chain Management

Our Supply Chain Management is a direct reflection of our ethical and sustainability commitments, ensuring our values permeate every business relationship.

Embedding Ethical Mandates: All contractors, consultants and suppliers must strictly adhere to our Code of Business Ethics (CoBE), prioritising anti-corruption measures, business ethics and rigorous Health, Safety and Environmental (HSE) practices. This forms the bedrock of our sustainable supply chain.
Advancing Human Rights: We have fortified our commitment with the establishment of a dedicated Human Rights Policy across each entity. The Group has also adopted the PETRONAS Supply Chain Human Rights Standard and strengthened its Conditions of Contract on Human Rights (COCHR) in 2025. Further details on the application of the human rights policy on supply chain can be found on page X.
Strategic Procurement Practices: Our procurement policies are strategically guided by sustainability principles:
- Green Procurement: Our hotel segment actively promotes the sourcing of environmentally friendly materials and partners with suppliers prioritising sustainable production, demonstrably reducing our environmental footprint.
- Local Procurement: By prioritising local suppliers wherever feasible, we actively contribute to socio-economic growth and support the development of diverse regional economies.
Enhancing Oversight and Efficiency:
- Digital Transformation: The implementation of SMART by GEP and supporting digital tools has digitised procurement workflows, significantly reducing paper usage, eliminating waste and enhancing efficiency—directly supporting our ESG goals.
- Due Diligence: We conduct regular Supplier Audits and enforce a stringent Supplier’s Code of Conduct to verify compliance, ensure continuous performance improvement and reinforce the integrity of our ethical supply chain.

Corporate Social Responsibility

Our commitment to CSR secures our social licence to operate and demonstrates our role as a responsible corporate citizen. Our initiatives are focused on long-term, positive social impact, primarily through community well-being, environment and education.

Fostering a Culture of Volunteering: We actively cultivate a strong sense of community engagement among our employees. Our volunteer programmes focus on high-impact areas such as food aid, environmental conservation and educational initiatives, empowering our people to contribute their skills to meaningful causes.
Contribution to Common Infrastructure Maintenance: As a responsible corporate citizen who contributes towards building a healthy urban environment for the community, KLCC Group plays an active role in maintaining public infrastructure, including the KLCC Park, and vital pedestrian connections such as walkways, bridges and tunnels. These initiatives reflect our commitment to community well-being, urban connectivity and the creation of a safe, accessible and sustainable environment.
KLCC Sustainable September: The annual, collaborative KLCC Sustainable September continued its success in its third year. This month-long event is the Group’s campaign in driving sustainability awareness and collective action across the KLCC Precinct. Sustainable September is a key platform for engaging our communities and fostering sustainable practices, underscoring our relentless pursuit of a more sustainable planet and society. It brings together various ESG initiatives under one umbrella, reinforcing our vision to position the precinct as Malaysia’s first SDG hub, in support of the United Nations Sustainable Development Goals and the 12th Malaysia Plan: Advancing Sustainability. Ultimately, our goal is to make KLCC a destination where people can visit, meet and stay sustainably.

Sustainable September

Collective Resolve

A Framework for Social Impact and Precinct-Wide Engagement

What began in 2022 as a focused precinct initiative has matured into a broad-based movement and a strategic vanguard for urban resilience. The maturity of the Sustainable September framework achieved international validation in 2025 at the ASEAN Sustainable Urbanisation Forum (ASUF) Business Assembly. By presenting our model on this regional stage, we have positioned the initiative as a pioneering, replicable framework with the proven potential for city-wide scalability.

As the physical realisation of our "People" pillar, Sustainable September serves as a platform that unites our staff and partners in a month of high-impact, coordinated action. Through this orchestration, KLCCH anchors its ambition to become Malaysia’s first SDG Hub, ensuring our trajectory is strictly aligned with the United Nations Sustainable Development Goals, and the strategic imperatives of the 13th Malaysia Plan.

Precinct-Wide Synergy: Collaborative Impact

The 2025 campaign brought together the KLCC Business Events Alliance, including Suria KLCC, Mandarin Oriental, and our hotel partners in Putrajaya. This united front reinforces sustainability as a shared responsibility across our entire ecosystem.

Quantifiable Success: 2025 Campaign Milestones

The third edition of the campaign recorded 700 volunteer hours, raised RM41,000 for social causes, and reached 2,200 beneficiaries. These metrics underscore our long-term commitment to an inclusive and resilient society.

Circular Economy in Action: Resource Recovery

A key environmental highlight included the collection of 310kg of used cooking oil. By diverting this waste from our systems, we promote sustainable practices and reinforce the pillars of People, Planet, Peace, and Prosperity.

Mangrove Planting Programme

Coastal Preservation Initiative

KLCC Group Continues Commitment to Sustainability with Mangrove Planting Programme

63 participants from KLCC Group and AIESEC in Universiti Putra Malaysia (UPM) took part in a mangrove planting programme at Taman Rekreasi Paya Bakau on 20 June 2026. The initiative forms part of KLCC Property Holdings Berhad’s three-year partnership with AIESEC UPM.

Turning Net Zero Aspirations into Action

Organised by the ESG team in collaboration with AIESEC UPM, the programme reflects KLCC Group’s commitment to Net Zero Carbon Emissions (NZCE) 2050 and Nature & Biodiversity aspirations, while strengthening employee engagement in sustainability initiatives.

Strengthening Coastal Protection & Biodiversity

A total of 150 mangrove saplings were planted, contributing to coastal protection, biodiversity enhancement, and nature-based climate solutions. Through initiatives such as this, KLCC Group continues to contribute to the preservation of coastal ecosystems while inspiring individuals to take part in building a more sustainable future.

Supporting Global Sustainability Goals

The programme supports UNSDGs 13 (Climate Action), 14 (Life Below Water), and 15 (Life on Land), while contributing to KLCC Group’s Sustainability Plan 2030 under the Prosperity Pillar (Goal 3), focusing on employee volunteerism and community engagement.

Restoring Coastal Ecosystems

Forged in Nature

Restoring Coastal Ecosystems as a Pillar of Biodiversity and Carbon Isolation

Our commitment to the planet extends beyond cityscapes. Through our targeted Mangrove Planting initiatives at Taman Rekreasi Payau Bakau, we actively restore vital coastal habitats that serve as the nation’s most effective natural carbon sinks. This programme bridges corporate advocacy with tangible environmental action.

Collaborative Ecosystem Restoration: Strategic Partnerships

In collaboration with AIESEC in UPM, 42 KLCCP Stapled Group employees and 20 volunteers successfully planted 100 mangrove seedlings. This initiative ensures effective ecosystem restoration while fostering employee engagement and a deeper understanding of the global climate crisis.

Quantifiable Carbon Sequestration: Measured Impact

Each mangrove tree sequesters approximately 2.3kg of CO₂ annually. With 100 trees planted, we estimate a sequestration of 230kg of CO₂ per year. Over a 20-year horizon, this single initiative has the potential to sequester 4,600kg of CO₂.

Knowledge and Advocacy: Educational Engagement

The programme delivers high-impact awareness, with participating employees giving an average rating of 4.55 for knowledge gained. By turning advocacy into action, we are advancing our contribution to long-term climate resilience and SDG 13: Climate Action.

Mandarin Oriental, Kuala Lumpur Implements Responsible Procurement

Ethical Sourcing:

Sustainable Procurement Practices Through Transparent Supply Chains

By prioritising sustainable suppliers and auditing our procurement lifecycle, the Mandarin Oriental Hotel ensures that every guest experience supports a circular economy. This disciplined approach to sourcing mitigates environmental impact while empowering local communities through responsible commerce.

Mandarin Oriental, Kuala Lumpur Implements Responsible Procurement

Wooden Key Cards

In 2024, we rendered plastic key cards obsolete, transitioning to FSC-certified wooden alternatives. This move represents our commitment to responsible material sourcing, ensuring that even the most fundamental guest touchpoints align with international forestry standards and reduce our reliance on synthetic polymers.

Elimination of Single-Use Plastics

Every small effort contributes to the preservation of our environment. By transitioning all takeaway packaging to 100% recyclable materials, we have successfully eliminated single-use plastics from our daily operations, proving that luxury and eco-friendly innovation can exist in perfect harmony.

Community Outreach

Our social responsibility is driven by action. In 2025, our team dedicated 3,913 volunteer hours to impact the lives of over 14,000 individuals. From providing hot meals to the homeless with Reach Out Malaysia to supporting animal welfare at Galeri Animal Malaysia, we are weaving greater responsibility into the precious social fabric of our nation.

Environmental Outreach

Our stewardship extends to Malaysia’s vital shorelines. Through dedicated mangrove conservation at Selangor Mangrove Point and large-scale debris removal at Pantai Tanjung Harapan, we have successfully cleared hundreds of kilogrammes of waste, protected coastal biodiversity, and honoured our shared commitment to protecting the oceans.

Kuala Lumpur Convention Centre Gives Food Waste New Life with Sustainable Initiatives

Circular Ecosystems

Merging Innovative Waste Recovery with Urban Agricultural Solutions

By engineering a closed-loop environment within a global business hub, the Kuala Lumpur Convention Centre has successfully integrated multiple sustainability nodes to manage the footprint of major international events. By pairing advanced waste recovery with on-site production, we prove that urban landmarks can also become productive, zero-waste hubs.

Kuala Lumpur Convention Centre Gives Food Waste New Life with Sustainable Initiatives

Zero-Waste Strategy: Giving Food Waste a New Life

By 2024, the Centre achieved a 100% diversion of food waste from landfills. Using an on-site composting machine, waste is transformed into organic compost for local farmers, while other portions are converted into fish feed through strategic partnerships.

Pioneering Public Recycling: Reverse Vending Innovation

As the first venue in Malaysia to install reverse vending machines, we have collected approximately 186 metric tonnes of recyclable materials. This system incentivises guests to dispose of bottles and cans responsibly, in exchange for reward points.

Urban Agricultural Collaboration: The Rooftop Hydroponic Farm

In partnership with The Green Attap, an SME supporting single mothers, we maintain a 40x40 foot hydroponic farm. This initiative provides fresh, pesticide-free "farm-to-plate" greens for our events while serving as an educational tool for urban gardening.

Gas District Cooling Plants Supply Energy Efficient Cooling Energy

Thermal Precision

Engineering City-Scale Efficiency Through Centralised Innovation

As the engine of our environmental resilience, our Gas District Cooling (GDC) plants represent the pinnacle of precinct-level engineering, providing chilled water to the heart of the city with clinical efficiency. By centralising energy production, we de-link urban growth from carbon intensity, ensuring our iconic landmarks operate at peak thermodynamic performance.

Gas District Cooling Plants Supplies Energy Efficient Cooling Energy

Pioneering Cogenerative Power: The KLCC DCP Framework

As Malaysia’s pioneering central plant, the KLCC District Cooling Plant (DCP) utilises cogeneration - combining gas turbines and heat recovery - to provide chilled water for major buildings across the precinct. This centralised production is a primary driver in cutting GHG emissions across our portfolio.

Advanced Thermal Storage: Putrajaya’s Smart Grid

In the administrative capital, our DCPs provide efficient, large-scale chilled water using thermal storage tanks. This "massive tank" technology reduces energy costs and emissions while saving significant urban space by eliminating the need for individual building chillers.

Integrated Sustainability: Resource Efficiency at Scale

By producing cooling from a single, high-efficiency location, we provide sustainable solutions for smart cities. This centralised model ensures that government buildings and key precinct landmarks are cooled with a significantly lower environmental footprint than that of traditional methods.

DoubleTree by Hilton Putrajaya Lakeside Cuts Food Waste

Precision Kitchens

Leveraging Winnow AI Technology to Eliminate Operational Inefficiency

Excellence is measured in what we save. By utilising Winnow AI to track and analyse consumption patterns, we have moved beyond traditional waste management into the realm of digital precision. This data-driven discipline has significantly reduced food waste, proving that technology is a vital ally in sustainable hospitality.

DoubleTree by Hilton Putrajaya Lakeside Cuts Food Waste

Zero-Waste Gastronomy: Culinary Resourcefulness

Sustainability drives innovation in our recipes. Our kitchen teams have pioneered the transformation of watermelon rinds into fritters and soup thickeners, pickled vegetable peels for condiments, and blended dehydrated onion trimmings into dry rubs for meats.

Strategic Repurposing: Circular Menu Planning

We ensure no ingredient is underutilised. Leftover rice is transformed into chicken porridge for breakfast and savoury congee, while traditional sweets and live cooking stations are managed with clinical oversight to reduce excess at the source.

Mindful Guest Engagement: Behavioural Shifts

To encourage mindful consumption, we replaced large buffet plates with smaller alternatives. Supported by "Awareness Tent Cards" at buffet stations, we educate diners on Malaysia’s food waste challenge, fostering a more sustainable dining experience.